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Coaching clients on how to write BIFF Responses
Do you know someone who would benefit from learning how to write a BIFF Response? For over eight years, we’ve been teaching mediators, therapists, attorneys and other professionals this simple, four-step method to help their clients get control over angry communications from the difficult people in their lives.
This video includes the basics of writing a BIFF Response, plus gives you the tools you’ll need to effectively coach your clients in how to do it too.
This program contains 1 hour and 40 minutes of Professionalism Content.
Understanding & Managing High Conflict Legal Disputes
Bill Eddy is a pioneer in high-conflict personality theory and one of the most influential voices in modern conflict resolution. As a lawyer, mediator, therapist, and bestselling author of more than 30 books, he developed widely used tools including The CARS Method®, BIFF Response®, EAR Statements™, and the New Ways® series. His work is used across workplaces, courts, healthcare, government, and human services around the world. Bill’s integrated mental health and legal expertise continues to shape HCI’s research-driven methods for managing all levels of conflict. He also co-hosts the podcast It’s All Your Fault!
Professional development requirements vary by profession, country, and regulatory body. Before enrolling, review the course details and confirm that the content, learning format, and any listed credits meet your specific requirements. You are responsible for confirming eligibility with your regulator or professional association and keeping the records required for reporting.