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From Resistance to Results: The Playbook for AI Success

Master the change management strategies required to successfully integrate AI into your legal practice workflows.

Created byNYS Academy of Trial Lawyers
BeginnerUpdated Oct 7, 2026

What You'll Learn

  • check_circleApply change management models to overcome staff resistance to new technology
  • check_circleIdentify specific legal workflows suitable for AI-driven automation
  • check_circleEstablish firm-wide AI usage policies to ensure data privacy and compliance
  • check_circleDevelop key performance indicators to measure the ROI of AI implementation
  • check_circleBuild a coalition of internal champions to drive technology adoption

About This Course

Explore how thoughtful AI implementation can transform operations, overcome staff resistance, and position your firm to lead the next generation of personal injury practice.

The course examines the practical implementation of artificial intelligence within a personal injury law firm, focusing on overcoming internal resistance and operational bottlenecks. It details a structured approach to change management, including the importance of vision, leadership, and team buy-in when adopting new technology.

The content covers the selection of AI tools for tasks such as medical record review and demand drafting, while emphasizing the necessity of human oversight and data privacy compliance. Participants will learn how to align technology adoption with firm culture and key performance indicators to improve efficiency and client outcomes.

Topics Covered:

  • Change management models for law firms
  • Operational bottleneck identification
  • AI tool selection and vendor partnerships
  • Data privacy and HIPAA compliance
  • Human-in-the-loop verification processes
  • KPI alignment for technology adoption
  • Internal champion and influencer strategies

Course Content

1 activity • 1 videos • duration: 1h 21m

  • videocamFrom Resistance to Results: The Playbook for AI Success
    Duration 81:01

Your Instructors

NYS Academy of Trial Lawyers

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star626 reviews

The NYS Academy of Trial Lawyers is the largest statewide trial bar in the US with 5,700+ lawyer and judge members. We are committed to protecting, preserving and enhancing the civil justice system. Our highly acclaimed CLE programming features extraordinary presenters covering the most timely and important topics.

John Richmond, Esq.

Co-Founder and CEO of Richmond Vona, LLC

John Richmond is the Co-Founder and CEO of Richmond Vona, LLC, a fast-growing personal injury law firm headquartered in Buffalo, NY, serving clients across the state. A trial lawyer and entrepreneur, John has built the firm with a focus on exceptional client service, a strong values-driven culture, and the strategic use of technology to better serve injured people. Under his leadership, Richmond Vona has embraced emerging tools such as artificial intelligence to improve efficiency, strengthen legal advocacy, and position the firm for the future of the legal profession. John frequently speaks on law firm leadership, growth, and the practical implementation of AI in legal practice. Outside the office, John enjoys spending time with his wife, Nicole, their daughter, and their two dogs, and staying active outdoors.

Zach Brown

Account Executive at EvenUp

Account Executive at EvenUp with 1.5 years of experience focused on helping personal injury law firms across the New York market implement AI in traditionally manual legal workflows. Zach's career has centered on helping established industries adopt new technology, from working in property tech to help management groups use AI to identify operational leakage, to earlier launching Hu Chocolate with his siblings and building a consumer brand from the ground up.

Credit Information

Professional development requirements vary by profession, country, and regulatory body. Before enrolling, review the course details and confirm that the content, learning format, and any listed credits meet your specific requirements. You are responsible for confirming eligibility with your regulator or professional association and keeping the records required for reporting.

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Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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