Reframe your mindset on MAD customers and negative reviews and learn how to professionally respond to negative reviews, handle MAD customers in person, phone and over email and gain loyalty!
As small business owners and team leaders, we've all experienced the rush of anxiety when faced with an angry email or a 1-star review from a customer. We understand that negativity is a part of business, but it's our responsibility to transform those negative experiences into positive outcomes for our customers. This presentation delves into the psychology behind handling angry customers because effective communication is key to resolving issues.
Learn to break down the barriers of negativity and actively engage with customers who provide feedback. You'll quickly grasp these concepts and feel empowered the next time you encounter an unhappy customer.
1 activity • 1 videos • duration: 1h 11m
Leadership and Customer Engagement Expert
As a Leadership, Motivation, and Customer Engagement Expert, Cayci has enthusiasm and an authentic love of her topics that she conveys in her teachings. Cayci combines modern experience, research and time-honored teachings to help you help your people get to where they need and deserve to be. Alongside coaching YOU to be better. She helps you connect and build relationships with your people that are formed with trust, honesty, and love. Be real, be vulnerable, be honest. This is what makes you a power player with a heart. She can help you gain and keep clients, serve your people better, and make bank and rank! Cayci has a Bachelors of Science in Organizational Leadership with an emphasis in Management. She is an experienced in Small Business Ownership, Employee Training, Quality Analyst, and K-12 Substitute Teacher. She teaches on several online platforms and serves many entrepreneurs, professionals, network marketers, leaders and managers.
Professional development requirements vary by profession, country, and regulatory body. Before enrolling, review the course details and confirm that the content, learning format, and any listed credits meet your specific requirements. You are responsible for confirming eligibility with your regulator or professional association and keeping the records required for reporting.
