This course provides a step-by-step approach in using Key Performance Indicators (KPIs) to improve any organization’s bottom line. It examines how to establish KPIs in various industries, including professional services (ex. Accounting practice), retail, service, manufacturing, government, etc. It walks members through the process of implementing KPIs, including challenges and benefits that may arise.
Case studies are used to exemplify how others have used KPIs successfully and to demonstrate how they can be useful to an organization. This course was designed for CPA members in audit, management and board positions. This course will help them to use KPIs in their daily work to improve the bottom line.
Topics include:
High and low level KPIs
Financial and non-financial KPIs
KPI analysis triggers
Benefits of KPIs
KPIs in different industries
KPI development framework
Case studies