Unlock the power of emotional intelligence to cultivate an empathetic, high-performing organisational culture.
It is well known that emotional intelligence and, more specifically, empathy are more important than cognitive intelligence for professional success.
Research from Gallup indicates that teams with higher levels of empathy show 50% higher productivity compared to those with lower levels of empathy. (Source: Gallup - State of the American Workplace Report).
A Harvard Business Review study found that companies with a highly empathetic culture experienced a 20% increase in customer satisfaction. (Source: Harvard Business Review (2014)- The Hard Data on Being a Nice Boss).
A more recent Harvard Business Review study found that employees in organizations with empathetic leadership are 3.4 times more likely to be engaged in their work (2023).
This comprehensive course will enhance your professionalism and your career by helping you focus on the critical aspects of emotional intelligence and empathy in the workplace. Â
The course will support the development of your emotional intelligence. Â It will be of interest to anyone who is looking to develop their empathy skills. It explores the way that you can communicate more effectively with others through active listening, and interpreting various verbal and non-verbal signals.
The course provides practical insights and actionable strategies to cultivate empathy, enhance communication, and develop meaningful connections within your organisation. Â
You will be able to develop essential skills through proven techniques to strengthen your emotional intelligence. Â These include active listening, perspective-taking, and conflict resolution and so empowering you to navigate your professional relationships with empathy and resilience.
Emotional Intelligence Coach, Trainer and Facilitator
Hi. I'm Robin Hills , Doctor of Advanced Studies - Psychology ( honors causa ). It is my intention to provide you with the best on-line courses based around emotional intelligence in business. I am not teaching any other types of course as I am a specialist in emotional intelligence, and it is the focus of my business. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. I’m a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology. My articles and papers on resilience have been published in international books and journals. My company is Ei4Change (Emotional Intelligence 4 Change). We are recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by the Institute of Leadership and Management. I deliver workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India. I am the author of - The Authority Guide to Emotional Resilience (published May 2016)- The Authority Guide to Behaviour in Business - 2nd Edition (published January 2025). Both are available on Amazon. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you. I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.
