This interactive course teaches practical techniques on how to:

• give positive feedback and why that’s important
• give negative feedback that builds trust and increases teamwork & collaboration
• receive feedback – and why that matters for high-performance

We start by looking at the feedback definition, focus and effects. We continue by learning the simple 'formula' for giving positive feedback and how it helps build team trust and collaboration. We further explore how we can give and receive negative feedback that grows our relationships with others and helps us be successful.

The course includes role-plays and practical exercises that help you improve your communication skills, particularly in expressing what behaviours you would like to see repeated or changed.

This course is relevant to all audiences, as it teaches practical techniques to give feedback and improve communication in any environment. It is especially useful to anyone leading or managing a team, and looking to build their leadership and management skills, in order to build a 'dream team'. If you are a parent, this course is also very relevant for you.