INSTRUCTOR
Laurie Flasko
4 Courses
147 Reviews
About
Biography
Laurie Flasko, CSP, CEC
Laurie Flasko works with organizations who want to WOW their customers, build strong teams and create cultures where people love to work.
Laurie has been providing innovative business solutions to her clients for more than twenty years and has helped companies build service cultures that deliver outstanding business results. Laurie Flasko, CSP, CEC, is a sought-after trainer, team builder, executive coach, keynote speaker and an expert in customer experience. She promotes kindness as a strategic competitive advantage.
She has worked with a wide range of organizations from hospitality, to education including brands such as Brock University, Durham College and Ontario Tech University, Saskatchewan Healthcare Employees’ Pension Plan, White Oaks Conference Resort & Spa, Henry Schein, Samsung, Scotiabank, General Motors, Walker Industries, Unilock, Niagara Region, Alectra Utilities to name a few.
She fosters cultures that empower employees and create customer advocates. Her customer service training programs have been recognized by the Ontario Chamber of Commerce. Her clients have achieved results such as #2 employer in Canada, numerous awards and recognition, increase in morale, and customer/and member satisfaction ratings.
Laurie is a CSP, Certified Speaking Professional. This is the only earned designation for professional speakers and Laurie is one of 12 percent of the 5,000 + speakers worldwide, who currently hold this professional designation. As an experienced keynote speaker, Laurie focuses on subjects such as The Kindness Advantage, Dare to be Kind – Transforming your Leadership, Creating the Customer Experience, Personal Effectiveness, and 5 Steps to Building Relationships, Communicating and Leading More Effectively (Using DISC Personality Types). We are committed to making learning available and assessable during this period of physical distancing. Whether that is through virtual keynotes, webinar series and or online trainin