Techniques to address these types of behaviours: grumpiness, procrastination, resistance to change, and sulking
Participants will learn the difference between difficult behaviours, conflict, and workplace bullying, and how each has a different legal standing.
The course provides professionals with communication techniques and strategies for engaging individuals with difficult behaviours. Participants will learn how to maintain professional distance, understand the driving forces behind each type of difficult behaviour, and apply strategies to reduce disruptive behaviour.
You will gain insights into the underlying drivers and common manifestations of difficult behaviours, including:
Learn how to maintain professional boundaries, improve communication, and foster a more resilient and collaborative team environment. Equip yourself with the tools to transform challenging situations into opportunities for growth and understanding.
Renée Gendron is a trainer and consultant. She helps companies become resilient and robust through conflict management, leadership development, and business ecosystem development. She speaks on leadership, conflict resolution, and business and economic trends. She can be reached at renee@vitaedynamics.com
Professional development requirements vary by profession, country, and regulatory body. Before enrolling, review the course details and confirm that the content, learning format, and any listed credits meet your specific requirements. You are responsible for confirming eligibility with your regulator or professional association and keeping the records required for reporting.
