Business Communication
Emotional Intelligence for Customer Service Representatives
2 CPD hours
Leading in a Crisis
Critical skills in crisis leadership
1.5 CPD hours
Conflict Management
Addressing Difficult Behaviours
1 CPD hour
Workforce Planning and Talent Management
Using AI, Automation and Robotics to Address Labour Shortage
1.5 CPD hours
Employee Training/ L&D Training
Mentorship Fundamentals and Tips for Success
1.5 CPD hours
Management Training
Shrugging off the Constraints of Micromanagement
1 CPD hour
Conflict Management
How To Stop Employee Turnover - Stopping the Bleed
1.5 CPD hours