This course is designed to help managers, HR professionals, and business owners understand the dynamics of implementing AI, automation, and robotics solutions during a time of labour shortages.

Students will learn how to address employee concerns, the difference between a simple and a wicked problem, the dynamics of a labour shortage, and opportunities to collaborate with partners and industry members for longer-term solutions.

Key learning outcomes include:

• Understanding the global trend of labour shortages and technology's role.
• Differentiating core concepts: Automation, AI, and Robotics.
• Identifying key challenges and emerging skill requirements.
• Exploring policies, structures, and resources for workforce development.
• Learning techniques for effective communication and addressing employee concerns about technological change.
• Developing strategies to leverage technology for improved productivity and employee engagement.

By examining data-driven insights and distinguishing between simple and complex (wicked) problems, this course equips professionals with the knowledge to proactively navigate technological disruption, foster a resilient workforce, and build competitive organizations in the age of AI and automation.