In this course, you will learn how to build strong relationships, provide effective feedback, and engage in coaching conversations that improve performance and get results.
Do you find yourself: •Struggling to provide feedback and lead individuals in the right direction •Uncomfortable when engaging in coaching conversations •Giving unclear advice and direction
If you wish you could: •Use coaching to establish clear goals to get results •Provide effective feedback to improve performance •Help individuals reach their full potential through coaching
Then this course is for you.
Throughout this course, you will learn the essential coaching skills needed to help people improve their performance and get results. You will learn best practices, utilize tools and techniques, and hear from experts in the field on how to be a successful coach. You will spend time reflecting on your learning and past experiences to help develop your own coaching style. By the end of the course, you will have the knowledge, tools, and expertise to help your coachees get even better.
Laurie Flasko, CSP, CEC Laurie Flasko works with organizations who want to WOW their customers, build strong teams and create cultures where people love to work. Laurie has been providing innovative business solutions to her clients for more than twenty years and has helped companies build service cultures that deliver outstanding business results. Laurie Flasko, CSP, CEC, is a sought-after trainer, team builder, executive coach, keynote speaker and an expert in customer experience. She promotes kindness as a strategic competitive advantage. She has worked with a wide range of organizations from hospitality, to education including brands such as Brock University, Durham College and Ontario Tech University, Saskatchewan Healthcare Employees’ Pension Plan, White Oaks Conference Resort & Spa, Henry Schein, Samsung, Scotiabank, General Motors, Walker Industries, Unilock, Niagara Region, Alectra Utilities to name a few. She fosters cultures that empower employees and create customer advocates. Her customer service training programs have been recognized by the Ontario Chamber of Commerce. Her clients have achieved results such as #2 employer in Canada, numerous awards and recognition, increase in morale, and customer/and member satisfaction ratings. Laurie is a CSP, Certified Speaking Professional. This is the only earned designation for professional speakers and Laurie is one of 12 percent of the 5,000 + speakers worldwide, who currently hold this professional designation. As an experienced keynote speaker, Laurie focuses on subjects such as The Kindness Advantage, Dare to be Kind – Transforming your Leadership, Creating the Customer Experience, Personal Effectiveness, and 5 Steps to Building Relationships, Communicating and Leading More Effectively (Using DISC Personality Types). We are committed to making learning available and assessable during this period of physical distancing. Whether that is through virtual keynotes, webinar series and or online trainin
Professional development requirements vary by profession, country, and regulatory body. Before enrolling, review the course details and confirm that the content, learning format, and any listed credits meet your specific requirements. You are responsible for confirming eligibility with your regulator or professional association and keeping the records required for reporting.
